Returns must be postmarked, or must be accepted and dated by a commercial carrier, within this 14 day period. The Product must be returned within 14 days of the date that we acknowledge your return request and provide return instructions to you.You must return the Product in accordance with the instructions that we provide to you.The return eligibility period will expire 30 days from the date on which the Product is delivered.Once we receive your return request, we will acknowledge receipt of your request and provide instructions to you about how to return the Product.All accessories originally included with your purchase must be included with your return.Īdditional information about your return: You are responsible for all costs of packaging the product for return. Returned Product(s) must be in good physical condition (not physically broken or damaged).

You must return the Product to Ember as instructed by Ember to receive a refund. To request a return authorization, please contact Customer Service here. To return an international order, a return authorization must be requested from our customer service team within 30 days of the date of receipt of the Product.Letters requesting a return must be postmarked within 30 days of the date of receipt of the Product. must be requested within 30 days of the date of receipt of the Product at com/returns ,by e-mailing or by sending a letter to Ember’s U.S. If your Product is eligible to be returned as set forth above, in order to qualify for a refund, all the following conditions must be met: If you have a Product that is not eligible for return under the Return Policy and are experiencing issues with the Product, we encourage you check whether the Product is covered by the Limited Warranty described below. Customers outside of the United States and Canada are responsible for return shipping costs, unless prohibited by local law. You may also return unopened, unused Ember Baby Accessories that you have purchased from for a full refund, provided that you initiate your return within 30 days from the date of receipt of the Ember Baby Accessories as set forth below and then follow the return procedures set forth below.Īll returns of Products purchased on that are eligible to be returned must be returned in accordance with the terms below. If you are unsatisfied with any Product (excluding Ember Baby Accessories) that you have purchased from, you may return the Product for a full refund, provided that you initiate your return within 30 days from the date of receipt of the Product as set forth below and then follow the return procedures set forth below. For any purchase of an Ember product made directly through (each, a “Product”), we offer a 30-day money back guarantee (“Return Policy”), as follows.

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